33mbw's Privacy Policy

Section 01

What information do we collect?

To ensure a safe and fair experience on 33mbw, we collect the following types of information:

1.1 Information you provide

When you register on our platform, manage your account, or contact us, you voluntarily provide the following information:

• Full name, date of birth, and national identity details (for identity verification)
• Email address and mobile number
• Address and country information
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Documents uploaded for identity verification (national ID, passport, etc.)
• Information provided when contacting the support team

1.2 Automatically collected information

When you use the 33mbw platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system used
• Page visit history, click patterns, and session duration
• Information obtained from cookies and similar technologies
• Transaction history and gaming activity records

1.3 Information received from third parties

For identity verification and fraud prevention, we may sometimes collect information through third-party verification agencies. This information is used only to match against the information you have provided.

Section 02

How is your information used?

33mbw uses your personal information only for the following purposes:

Section 03

Cookies and tracking technologies

Cookies and similar technologies are used on the 33mbw website. Cookies are small data files stored in your browser. They make your visits more convenient.

3.1 Types of cookies we use

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions and ensuring secure transactions.
• Functionality cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To collect anonymous statistics for understanding platform usage patterns.
• Security cookies: To detect fraudulent activity and unauthorized access.

3.2 Cookie controls

You can control or reject cookies through your browser settings. Please note, however, that disabling essential cookies will prevent some important platform functions from working, and you may not be able to access your account.

Section 04

Information sharing and disclosure

33mbw does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

4.1 Service provider partners

We work with trusted third-party service providers for payment processing, identity verification, and technical infrastructure management. These partners are given only the information necessary to perform specific tasks and may not use this information for their own purposes.

4.2 Legal obligations

We may be required to disclose your information if required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we will disclose only the information that is legally required.

4.3 Responsible gaming organizations

If a user personally requests self-exclusion or limit-setting, limited information may be shared with the relevant responsible gaming service.

4.4 Business succession

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, in such cases, the new controlling entity will also be required to comply with the terms of this privacy policy.

Section 05

Data retention period

33mbw retains your personal information for as long as it is necessary or legally required. Information is retained according to the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.
• Transaction records: Records of financial transactions and gaming activity are retained for an extended period consistent with anti-money laundering regulations.
• Support communications: Customer support conversations and complaint records are retained for a defined period.

Once the defined retention period ends, data is securely deleted or fully anonymized.

Section 06

Data security and protection

33mbw adopts industry-standard security measures to protect your personal information. Our security framework includes:

However, no method of transmitting or storing data over the internet is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.

Section 07

Your rights

As a user of the 33mbw platform, you have the following rights regarding your own personal information:

7.1 Right to access information

You have the right to know what information we hold about you and to receive a copy of that information.

7.2 Right to correct information

You have the right to request correction of any information stored in your account that is inaccurate or incomplete.

7.3 Right to delete information

You have the right to request deletion of your information in certain circumstances. However, this right may be limited where legal obligations or legitimate interests exist, such as retaining financial records.

7.4 Right to restrict processing

You may request that data processing be restricted for specific reasons, though this may affect your ability to use the platform.

7.5 Right to data portability

You have the right to request the information we hold about you in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact our support team. We will assess your request and respond in accordance with applicable rules.

Section 08

Minor protection and responsible gaming

33mbw strictly provides services only to users aged 21 and above. We are firmly committed to protecting minors.

• Information is collected at the time of registration for age verification, and this is a mandatory process.
• We do not knowingly collect any information from minors.
• If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

To learn more about responsible gaming, please visit our Responsible Gaming page.

Section 09

Policy changes and updates

33mbw reserves the right to update this privacy policy from time to time. When significant changes are made to the policy, we will notify you in the following ways:

• A notice will be displayed within the platform.
• A message may be sent to your registered email address.
• The date of the change will be noted at the top of this page.

If you continue to use the platform after changes have been made, you will be considered to have given your consent to the updated policy. Therefore, it is recommended that you review this page regularly.